Trams Back Office - Product Upgrade

    February 25, 2020

    Customers Affected:


    Product Announcement

     Sabre logo.jpg

    Dear Trams Customer:

    We want to let you know before you receive the 4.09 release notification (targeted for March 4th), a new enhancement for increased security and to move toward better compliance with PCI standards has been implemented. The SYSDBA login will be restricted, After the 4.09 upgrade, when attempting to login using SYSDBA you will be limited to only accessing the Help menu, File menu and Utilities/User Profiles to create users with Manager Authorization under Utilities | Setup | User Logins. This only applies when logging in to the Trams Back Office application (not any other utilities launched outside of the Trams application). If you have scheduled tasks that use the SYSDBA login, you will need to update them to use the Manager's username and password as well.

    If you've only ever logged in using SYSDBA, we recommend that you proactively create a new manager user before updating to 4.09. After you have updated to 4.09, you will still be able to create the new user login.

    Here are the prompts and steps you will need to follow after updating to 4.09:

    Click Yes and you will automatically be prompted to build the new user with Manager authorization.

    Before saving the new manager user profile, click the permissions tab and update these two fields to ensure your user login will be able to download and process interface records:

    Click OK after adding the new user and login with your new manager login credentials.

    Kind Regards,
    Linda Pannekeet
    Trams Back Office Product Manager

    If you are not the correct recipient to receive these types of product communications, please click Reply to and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 |


    Contact for more information: