Support desk will open phone lines for time-sensitive issues - Effective Monday July 13


    July 09, 2020

    Customers Affected:
    All Trams customers

    Purpose:

    Updates for Support


    Updates for Support


    Updates for Support

    Effective Monday July 13, the Trams and ClientBase support desk will open phone lines for time-sensitive issues. Please limit your use of phone support for times when your system is down, or you have a technician or accountant in the office for a limited time period. Some issues may need a call back.


    Support Number: 800.388.7267
    Hours: Monday to Friday
    6am to 3pm Pacific Time

    Issues that do not require immediate assistance should continue to be sent to the functional mailboxes which are constantly monitored by our specialists.


    Trams Back Office: Trams.TBOsupport@sabre.com
    ClientBase: Trams.CBsupport@sabre.com
    GDS: Trams.gdsdesk@sabre.com
    Accounting: Trams.accountingdesk@sabre.com
    Billing: Trams.Billing@sabre.com
    ClientBase Marketing Services: Trams.CBMSsupport@sabre.com
    Customer Service Support: Trams.Sales@sabre.com

    For future reference, the list of complete functional mailboxes can be found on the Trams website under the "Support" tab. We remain committed to you during these challenging times. We value your business and appreciate your patience.

    Kind Regards,
    Your Trams & ClientBase Products and Services Team


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    www.sabretravelnetwork.com/trams



    Contact for more information: