Special ClientBase & Trams Back Office Q&A Sessions

    April 15, 2020

    Customers Affected:
    All Trams and ClientBase Customers


    CB & TBO Q&A Sessions

    CBO Spotlight

    Special ClientBase & Trams Back Office Q&A Sessions

    The Trams & ClientBase team understands that we are all currently facing difficult times in our business. While the industry is resilient, the current situation is tough. We applaud your hard work and caring for your clients. We are here to help and stand by you.

    We know that your agency has been busy rebooking trips and processing cancellations, some of which involve refunds and others that are strictly credits with suppliers. We understand the management of these cancellations can be complicated. To assist your agency with how best to process these transactions, we want to invite you to special daily Q&A sessions over the next two weeks. Each day from 10:30 AM to 11:30 AM Pacific time, we will have a ClientBase and a Trams Back Office expert available to answer your questions and guide you through best practices for processing client refunds and cancellations. Be sure to register in advance for one of these Q&A sessions so our team can plan accordingly.

    In addition to these help sessions, you can also reach our support team, standing by to assist you from 6:00 AM to 4:00 PM Pacific Time M-F by calling 310-641-8726 (press 1 for Trams Back Office, press 2 for ClientBase). You can also reach them by email at Trams.TBOSupport@sabre.com or Trams.CBSupport@sabre.com, please allow 24-48 hours for a response as the volume has been higher than normal.

    We have amazing teams across Trams and ClientBase that are here for you. This moment reminds us that we're all connected like never before. We're called upon to be our best selves, with patience, understanding, and compassion. On behalf of all of us at Trams and ClientBase, were committed to being your partner and persevering together.

    Your Trams & ClientBase Products and Services Team

    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams

    Contact for more information: Trams.TBOSupport@sabre.com or Trams.TBOSupport@sabre.com