Information about Bon Voyage and Welcome Home emails


    March 19, 2020

    Customers Affected:
    CBMS

    Purpose:

    Target Mail
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    We hope this email finds you well in these extraordinary circumstances we find ourselves in today. More questions are coming in around the queries and timing for Bon Voyage and Welcome Home templates for TouchBase and consortia private label versions. We certainly understand the concern and want to help clarify. The ResCards status is the primary field we look for, if the ResCard status is "Cancelled" before the time of the list pull an email will not be sent. The lists for these emails are pulled Thursday evening starting at 5:00pm Pacific and start sending at 5:00am Pacific on Friday mornings. Please note the criteria for each list:

    Bon Voyage
    Primary leisure emails with marketing permission and ResCards with ResCard status not equal to "Cancelled" AND Trip Start date between Monday and Sunday of upcoming week with a confirmed reservation on it. Reservation Travel Category of Air, Hotel, Tour, Cruise, or Rail. (Corporate profiles are included in this but only with Tour or Cruise travel categories). If you want to exclude profiles from these emails please add the Marketing Partner ID Exclusion code=NOBVE and flag those profiles with this marketing code.

    Welcome Home
    Primary emails with marketing permission and ResCards with ResCard status not equal to "Cancelled" AND Trip end date between last Saturday and Friday of current week with a confirmed reservation on it with a Reservation Travel Category of Air, Hotel, Tour, Cruise, or Rail Corporate profiles are included in this but only with Tour or Cruise travel categories) If you want to exclude profiles from these emails please add the Marketing Partner ID Exclusion code=NOWHE and flag those profiles with this marketing code.

    If for any reason you feel nervous about these emails and want to hold off on sending them for a little while, log into https://www.clientbasemarketing.com and select My Profile then Marketing Options. Remove the check mark from the Bon Voyage and Welcome Home emails until you feel you are ready to send them again. Please contact us if you need any help with this.

    Hoping you all stay safe and healthy,
    Your ClientBase Marketing Team


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CBMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future product communications to be sent.


    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045 | www.sabretravelnetwork.com/trams



    Contact for more information: Trams.CBMSSupport@sabre.com