ClientBase Online 4.09 is now available

    August 26, 2020

    Customers Affected:


    CBO Upgrade Announcement

     Sabre logo.jpg
    CBO Product Update Header

    New Version Release: August 26

    We are excited to announce that ClientBase Online version 4.09 is now available. In our 4.09 release, we have focused on updates surrounding our Merge to PNR and PNR Import features.

    Key Enhancements:

    Merge to PNR (All GDS)

    • From the profile you can now select from two additional gender types, X (Unspecified) and U (undisclosed) from the Gender dropdown list for Travelers and Contacts. These new gender types will merge to PNR using the existing Gender merge field.
    • To help you comply with IATA rule 830d, we have added the following new Merge to PNR rules in the Traveler Miscellaneous field group. To see recommended rule formats, please review the Traveler Contact and Emergency Contact Rules by GDS chart in our 4.09 release notes.
      • Traveler Contact Primary Phone
      • Traveler Contact Primary Email
      • Emergency Contact Phone Prefix/Suffix Without Dash
      • Emergency Contact E-mail - @
      • Emergency Contact E-mail - //

    PNR Import

    • For Sabre Red 360 customers, we have updated our integration to use the Sabre GetReservation API to import Sabre PNR reservation data. This change allowed us to improve the quality of the reservation details being imported. It also provided the ability to import new CSL (Content Services for Lodging) reservations and in the future NDC (New Distribution Capability) reservations.
      • Please review the specific updates by the travel category in our 4.09 release notes.
      • You can also visit our YouTube playlist for a demo of the key enhancements. Note: Demonstrations display importing Sabre reservations into ClientBase Windows, but the same data will import into the same fields in ClientBase Online.

    For the list of fixes included in ClientBase Online 4.09 please view the 4.09 release notes.

    Important Reminder:

    When we release a new version of ClientBase Online it is important to clear all your temporary internet files and cookies to make sure the new version works properly.

    To clear your temporary internet files:

    • Close all Internet Explorer windows
    • Open your Control Panel, then Internet Options
    • Click on Delete under Browsing History
    • Make sure Preserve Favorites website data is NOT checked
    • Make sure that Cookie and Temporary Internet Files ARE checked
    • Click Delete
    • Close those windows and launch ClientBase Online again

    If you have any questions about this upgrade or run into any issues, please contact our Support Department at 800-388-7267 option 2 or by email at

    We are grateful to be your partner and hope you find value in these latest enhancements!

    Kind Regards,
    Jill Kuhns, ClientBase and ClientBase Marketing Services Product Manager

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