4th of July Template Available to Order


    June 23, 2020

    Customers Affected:
    CBMS

    Purpose:

    Happy 4th of July


     Sabre logo.jpg
    CBMS Product Update

    Happy 4th of July Email Available to order!

    For agencies looking to send a Happy 4th of July card, as one of the 3 Holiday cards you can choose to send throughout the year with the TouchBase Program, the template is available for you to order. Here is a sample:

    Happy 4th of July

    If you would like to send this email - customized with your agency information - order it by logging into www.clientbasemarketing.com and selecting the "Promotions" menu item on the top of your CBMS website, then select "My Promotions". Look for the TouchBase Template "Happy 4th of July" and click "Order" on the right side of the screen. Please enter the date you wish it sent, then click on "Order". The last day the Happy 4th of July template may be ordered is July 2, 2020.

    If you wish to make edits to the text of the Happy 4th of July email, you can log into http://www.clientbasemarketing.com, click on My Profile, Marketing Options, then click on the pencil image on the right side of the 'TouchBase Happy 4th of July' marketing option. This will bring up an editor screen where you can make your change. Once you are done click 'save'. Then on the upper right side is a 'preview email' button you can click on to see how it looks.

    If you are customizing the template, please make sure to review your presend copy and verify that everything is correct.

    Please contact us in advance of the send if you want to send above the 5,000 email limit at .01 per additional email.


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    www.sabretravelnetwork.com/trams



    Contact for more information:



    Ensuring Ongoing Privacy and Data Security


    June 05, 2020

    Customers Affected:
    All Trams customers

    Purpose:
    CBO Maintenance Announcement



    CBO Maintenance Header

    Dear ClientBase Customer,

    Data security continues to be a top priority at Trams and ClientBase Products & Services. As part of our effort, June 9th from 12:00am Pacific time to 4:00am Pacific time we are removing the weak cypher (RSA) that is considered non-secure. As previously communicated, all ClientBase and Trams customers must be using an Operating System (OS) that supports TLS 1.2, or you may not be able to access www.clientbaseonline.com, www.clientbasemarketing.com and sync.trams.com. Sabre is committed to protecting your privacy and data.

    Support has found that if you have the right hardware and operating systems for TLS 1.2 described in the FAQ below, creating and using a functional user with a non-expiring password with your scheduled task has worked to get your sync running again. We have outlined the steps. If you require any help from the support desk please contact us to walk you through the process.

    Q: Why is the TLS 1.2 upgrade necessary?

    A: ClientBase Online, CBMS, and our Database Synchronization tool all use SSL/TLS (Transport Layer Security) as the method to secure communications between our servers and web browsers or local applications accessing them. The TLS 1.2 upgrade is necessary as the older SSL and early TLS encryption protocols no longer meet minimum security standards due to vulnerabilities in the protocol for which there are no fixes.

    Q: Which products are affected by this upgrade?

    A: All programs that communicate and sync data securely with trams.com and sync.trams.com

    • ClientBase Marketing Services
    • Database Synchronization tool (CBMS Sync, CBO Sync or Branch Sync)
    • ClientBase Online users

    Q: Which Windows operating systems are unable to support TLS 1.2? When did Microsoft end support for these operating systems?

    A:

    Windows OS Version Supports TLS 1.2 Mainstream Support End Date Extended Support End Date
    Windows XP No April, 2010 April, 2014
    Windows Vista No April, 2012 April, 2017
    Windows 7 Yes January, 2015 January, 2020
    Windows Server 2003 No July, 2010 July, 2015
    Windows Server 2008 No January, 2015 January, 2020
    Windows Server 2008 R2 Yes January, 2015 January, 2020

    Q: What does it mean that Microsoft ended support for my operating system?

    A: End of support refers to the date when Microsoft no longer provides automatic fixes, updates, or online technical assistance. Without Microsoft support, you will no longer receive security updates that can help protect your PC from harmful viruses, spyware, and other malicious software that can steal your personal information.

    Q: Do I have to replace my server if I'm not on a supported Windows operating system?

    A: While we of course highly recommend upgrading to a server that Microsoft supports to ensure the highest level of security for your data, you can move any of your scheduled sync tasks to a desktop computer with an operating system that supports TLS 1.2 and continue using your current server until an upgrade can be made.

    Q: What are the ClientBase/TRAMS hardware requirements?

    A: Please click the link below for our current hardware requirements:
    http://static.trams.com/tramslibrary/documentation/cb/hwsysrequire.pdf

    Q: If I have a supported operating system that is not enabled by default, how do I enable it to use TLS 1.2?

    A: Since TLS 1.2 is not automatically enabled on Windows 7 or Windows Server 2008 R2, here are the quick steps to enable it from a user work station or the computer running your Sync scheduled task.

    • Open your Internet Explorer browser
    • Select Internet Options
    • Click on the Advanced Tab
    • Check "Use TLS 1.2" from the security grouping.

    To verify TLS 1.2 has been enabled from the computer running Sync click on this link:
    https://www.ssllabs.com/ssltest/viewMyClient.html

    You should see YES next to TLS 1.2 under "Protocol Features"

    Q: What if I have additional questions or need assistance?

    A: Sabre takes the business of securing your data quite seriously and we are happy to help if you have any questions or need further assistance. Please contact us at trams.Techdesk@sabre.com with questions relating to this upgrade.

    We remain committed to world-class security practices, and our support and sales teams are ready to assist our customers to prepare for compliance with minimal disruption.

    Kind regards,
    Your Trams and ClientBase Products and Services Team




    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams



    Contact for more information:



    Memorial Day Template Available to Order


    May 14, 2020

    Customers Affected:
    CBMS - Touchbase

    Purpose:

    CBMS Memorial Day Announcement
    TouchBase Header

    Happy Memorial Day Email Available to order!

    For agencies looking to send a Happy Memorial Day card, as one of the 3 holiday cards you can choose to send throughout the year with the TouchBase Program, the template is available for you to order. Here is a sample:

    Happy Memorial Day

    If you would like to send this email - customized with your agency information - order it by logging into www.clientbasemarketing.com and selecting the "Promotions" menu item on the top of your CBMS website, then select "My Promotions". Look for the TouchBase Template "Happy Memorial Day" and click "Order" on the right side of the screen. Please enter the date you wish it sent, then click on "Order". The last day the Happy Memorial Day template may be ordered is May 23, 2020.

    If you are customizing the template, please make sure to review your presend copy and verify that everything is correct.

    Please contact us in advance of the send if you want to send above the 5,000 email limit at .01 per additional email.


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CBMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    www.sabretravelnetwork.com/trams



    Contact for more information: Trams.CBMSSupport@sabre.com



    We Are Here for You Template Available to Order


    May 04, 2020

    Customers Affected:
    CBMS

    Purpose:

    We Are Here For You


     Sabre logo.jpg
    CBMS Product Update

    'We are Here for You' Email Available to order

    This is a CBMS email for agencies to send to their customers letting them know they're thinking about them this during this time. Here is a sample:

    'We are Here for You'

    If you would like to send this email - customized with your agency information - order it by logging into www.clientbasemarketing.com and selecting the "Promotions" menu item on the top of your CBMS website, then select "My Promotions". Look for the CBMS Template "We are Here for You" and click "Order" on the right side of the screen. Please enter the date you wish it sent, then click on "Order". The last day the 'We are Here for You' template may be ordered is May 13, 2020.

    Please contact us if you have any questions.


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CBMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    www.sabretravelnetwork.com/trams



    Contact for more information:



    Moving to an email support model - effective April 29, 2020


    April 27, 2020

    Customers Affected:
    All Trams Customers

    Purpose:

    To ensure we continue to provide you with the support you need to operate your business, effective April 29, 2020 we are moving to an email support model.

    * To avoid delays please contact the appropriate desk once only, as we process the requests in the order they are received.

    We remain committed to you during these challenging times. We value your business and appreciate your patience.

    Kind regards,
    Your Sabre Team.


    Contact for more information: (respective support team)



    Special ClientBase & Trams Back Office Q&A Sessions


    April 15, 2020

    Customers Affected:
    All Trams and ClientBase Customers

    Purpose:

    CB & TBO Q&A Sessions


    CBO Spotlight


    Special ClientBase & Trams Back Office Q&A Sessions


    The Trams & ClientBase team understands that we are all currently facing difficult times in our business. While the industry is resilient, the current situation is tough. We applaud your hard work and caring for your clients. We are here to help and stand by you.

    We know that your agency has been busy rebooking trips and processing cancellations, some of which involve refunds and others that are strictly credits with suppliers. We understand the management of these cancellations can be complicated. To assist your agency with how best to process these transactions, we want to invite you to special daily Q&A sessions over the next two weeks. Each day from 10:30 AM to 11:30 AM Pacific time, we will have a ClientBase and a Trams Back Office expert available to answer your questions and guide you through best practices for processing client refunds and cancellations. Be sure to register in advance for one of these Q&A sessions so our team can plan accordingly.

    In addition to these help sessions, you can also reach our support team, standing by to assist you from 6:00 AM to 4:00 PM Pacific Time M-F by calling 310-641-8726 (press 1 for Trams Back Office, press 2 for ClientBase). You can also reach them by email at Trams.TBOSupport@sabre.com or Trams.CBSupport@sabre.com, please allow 24-48 hours for a response as the volume has been higher than normal.

    We have amazing teams across Trams and ClientBase that are here for you. This moment reminds us that we're all connected like never before. We're called upon to be our best selves, with patience, understanding, and compassion. On behalf of all of us at Trams and ClientBase, were committed to being your partner and persevering together.

    Your Trams & ClientBase Products and Services Team




    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams



    Contact for more information: Trams.TBOSupport@sabre.com or Trams.TBOSupport@sabre.com



    Information about Bon Voyage and Welcome Home emails


    March 19, 2020

    Customers Affected:
    CBMS

    Purpose:

    Target Mail
    If you are having trouble viewing this email, please view here

    We hope this email finds you well in these extraordinary circumstances we find ourselves in today. More questions are coming in around the queries and timing for Bon Voyage and Welcome Home templates for TouchBase and consortia private label versions. We certainly understand the concern and want to help clarify. The ResCards status is the primary field we look for, if the ResCard status is "Cancelled" before the time of the list pull an email will not be sent. The lists for these emails are pulled Thursday evening starting at 5:00pm Pacific and start sending at 5:00am Pacific on Friday mornings. Please note the criteria for each list:

    Bon Voyage
    Primary leisure emails with marketing permission and ResCards with ResCard status not equal to "Cancelled" AND Trip Start date between Monday and Sunday of upcoming week with a confirmed reservation on it. Reservation Travel Category of Air, Hotel, Tour, Cruise, or Rail. (Corporate profiles are included in this but only with Tour or Cruise travel categories). If you want to exclude profiles from these emails please add the Marketing Partner ID Exclusion code=NOBVE and flag those profiles with this marketing code.

    Welcome Home
    Primary emails with marketing permission and ResCards with ResCard status not equal to "Cancelled" AND Trip end date between last Saturday and Friday of current week with a confirmed reservation on it with a Reservation Travel Category of Air, Hotel, Tour, Cruise, or Rail Corporate profiles are included in this but only with Tour or Cruise travel categories) If you want to exclude profiles from these emails please add the Marketing Partner ID Exclusion code=NOWHE and flag those profiles with this marketing code.

    If for any reason you feel nervous about these emails and want to hold off on sending them for a little while, log into https://www.clientbasemarketing.com and select My Profile then Marketing Options. Remove the check mark from the Bon Voyage and Welcome Home emails until you feel you are ready to send them again. Please contact us if you need any help with this.

    Hoping you all stay safe and healthy,
    Your ClientBase Marketing Team


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CBMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future product communications to be sent.


    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045 | www.sabretravelnetwork.com/trams



    Contact for more information: Trams.CBMSSupport@sabre.com



    Trams Back Office - Product Upgrade


    February 25, 2020

    Customers Affected:
    TBO

    Purpose:

    Product Announcement


     Sabre logo.jpg

    Dear Trams Customer:

    We want to let you know before you receive the 4.09 release notification (targeted for March 4th), a new enhancement for increased security and to move toward better compliance with PCI standards has been implemented. The SYSDBA login will be restricted, After the 4.09 upgrade, when attempting to login using SYSDBA you will be limited to only accessing the Help menu, File menu and Utilities/User Profiles to create users with Manager Authorization under Utilities | Setup | User Logins. This only applies when logging in to the Trams Back Office application (not any other utilities launched outside of the Trams application). If you have scheduled tasks that use the SYSDBA login, you will need to update them to use the Manager's username and password as well.

    If you've only ever logged in using SYSDBA, we recommend that you proactively create a new manager user before updating to 4.09. After you have updated to 4.09, you will still be able to create the new user login.

    Here are the prompts and steps you will need to follow after updating to 4.09:

    Click Yes and you will automatically be prompted to build the new user with Manager authorization.

    Before saving the new manager user profile, click the permissions tab and update these two fields to ensure your user login will be able to download and process interface records:

    Click OK after adding the new user and login with your new manager login credentials.

    Kind Regards,
    Linda Pannekeet
    Trams Back Office Product Manager


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams

     



    Contact for more information: Trams.TBOSupport@sabre.com



    STX - Important Announcement About Sabre Technology Exchange


    February 20, 2020

    Customers Affected:
    All Trams and ClientBase Customers

    Purpose:

    STX Announcement



    Important announcement

    Dear Trams and ClientBase Customer,

    We want to take this opportunity to share some changes to the annual STX conference. Many of you have seen a significant evolution from the early days of Trams Technology University as the scope and objectives of the event have grown. STX has evolved to become less of an event to train users on current products and more of an event to explore and learn about the latest market and technology trends driving the travel industry. The intended audience has evolved from day-to-day users of our products to leaders, decision-makers and influencers across all of our global partners - agencies, airlines, hoteliers, technology providers and more.

    As a result of this progression, STX 2020 will not offer Trams and ClientBase user training sessions. STX will however showcase the solutions within agency management breakout sessions and the Product Showcase, where our product experts can engage in strategic value discussions with current and potential customers.

    Just as the STX event has evolved, so have the options available to train and engage our Trams and ClientBase customers. We recognize the value of ongoing training, customer engagement and networking opportunities, and are exploring new more flexible training and engagement alternatives. Additional information will be forthcoming.

    Thank you for being a loyal customer, your business is valued, and your success remains our mission.

    Warm Regards,
    Your Trams and ClientBase Product Team

    FREQUENTLY ASKED QUESTIONS (FAQs)

    Q: Are there training or user sessions at STX this year?
    A: No. The STX event has evolved and expanded to include various travel industry leaders and decision-makers, and is focused on exploring the latest market and technology trends that will drive our travel industry forward.

    Q: If not available at STX, what are my training options?
    A: There are existing resources on www.trams.com and the team will be sharing additional engagements and resources later in the year. If you have specific needs, please contact your Trams/ClientBase Account team.

    Q: Should Trams and ClientBase customers still attend?
    A: Both Trams and ClientBase will have limited representation in breakout sessions and at the Product Showcase, where customers can ask strategic questions about the solutions.

    Note: Agency leaders and managers of current and potential customers will gain the most from STX 2020 as the conference is intended to introduce leaders and managers with products and services that they may not be familiar with today. It is not intended to be a training conference.

    Q: I have an issue I was planning to address/clarify at STX, what should I do?
    A: Please contact your account team or the support desk and we will assist you directly.

    Q: Does this imply anything about the Sabre commitment to Trams and ClientBase.
    A: No, this is an evolution of both our Sabre global event and the way we will engage our user community. The Sabre commitment to Trams and ClientBase remains strong.


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams

     



    Contact for more information: Trams.CustomerCare@sabre.com



    Introducing our newest Live Connect Partner - ID Travel Group


    February 13, 2020

    Customers Affected:
    ClientBase

    Purpose:

    Live Connect


     Sabre logo.jpg
    Live Connect

    ClientBase Live Connect - Save time and improve efficiency by transmitting selected client information to a booking engine. Then electronically transmit back reservation details and automatically complete the reservation form with what's been booked.

    INTRODUCING OUR NEWEST LIVE CONNECT
    PARTNER:

    ID Travel Group

    Island Destinations, the Authority for Luxury Travel®, IDx, The Power of Travel and ID Ultimate Itineraries are elite brands of the ID Travel Group, a global premier luxury tour operator. Setting the standard for excellence, the Virtuoso, Signature Travel Network, Affluent Traveler and Travel Leaders Group preferred luxury tour operator is dedicated exclusively to elite travel advisors, offering a hand-picked collection of world-class hotels, resorts and villas throughout Asia, Middle East, Maldives, Mauritius, Seychelles, Sri Lanka, Hawai'i, Fiji, French Polynesia, Central America, Mexico, Bermuda, Bahamas, the Caribbean and the ID Villa Portfolio. Known for their high-touch service, ultimate concierge and premier coverage, ID Travel Group prides itself on featuring warm weather destinations and curated experiences designed to define a "trip of a lifetime." www.idtravelgroup.com

     

    Import Existing Reservation

    • Allows user to browse for reservation and upon retrieval sends reservation details from booking engine's confirmation page to ClientBase Res Card.

    Retrieve & Update Existing Reservation

    • Retrieves existing reservation previously imported via Live Connect for viewing or editing. Upon editing, imports updated reservation details.

     

    CBW Live Connect
    CBO Live Connect

     

     

    Live Connect

     

    • Tour Operators 70 across 27 different Booking Engines
    • Cruise Lines 30 across 14 different Booking Engines
    • Insurance  15
    • Air Consolidators  3
    • Hotel Providers 3
    • Car Providers 1
    • Itinerary Providers 2

    Visit https://www.trams.com/home/products_services/products/live_connect/
    to learn more.




    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams



    Contact for more information: Trams.CBSupport@sabre.com



    Possible Brief Interruption 2/20/20


    February 19, 2020

    Customers Affected:
    CBO

    Purpose:

    CBO Maintenance Announcement


    Trouble seeing this email, view here
     Sabre logo.jpg
    CBO Maintenance Header

    Possible Brief Interruption 2/20/20

    Dear ClientBase Online Customer,

    We will be performing a maintenance update for ClientBase Online on Thursday, 2/20/20 starting at 12AM Pacific Time. During this time ClientBase Online will still be available but you may experience brief interruptions in service during the first hour. If you are logged out you should be able to log back in within a few minutes.

    If you have any questions or run into any issues please contact our Support Department at 310-641-8726 option 2 or by email at Trams.CBSupport@sabre.com.

    Thank you for your patience,

    Jill Kuhns
    ClientBase Product Marketing Manager
    Trams and ClientBase Products and Services


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams



    Contact for more information: Trams.CBSupport@sabre.com



    Happy Valentine's Day Template Available to Order


    February 10, 2020

    Customers Affected:
    CBMS

    Purpose:

    TValentine's Announcement


    Trouble seeing this email, view here
    RedSabreLogo.jpg
    TouchBase Header

    Happy Valentine's Day Email Available to order!

    For agencies looking to send a Happy Valentine's Day card, as one of the 3 Holiday cards you can choose to send throughout the year with the TouchBase Program, the template is available for you to order.

    Here is a sample:

    Happy Valentine's Day

    If you would like to send this email - customized with your agency information - order it by selecting the "Promotions" menu item on the top of your CBMS website, then select "My Promotions". Look for the TouchBase Template "Happy Valentine's Day" and click "Order" on the right side of the screen. Please enter the date you wish to have it sent, then click on "Order". The last day the Valentine's template may be ordered is February 12, 2020.

    If you wish to make edits to the text of the Valentine's Day email, you can log into http://www.clientbasemarketing.com, click on My Profile, Marketing Options, click on the pencil image on the right side of the 'TouchBase Valentine's Day Email' marketing option. This will bring up an editor screen where you can make your change. Once you are done click 'save'. Then on the upper right side is a 'preview email' button you can click on to see how it looks.

    If you are customizing the template, please make sure to review your presend copy and verify that everything is correct.

    Please contact us in advance of the send if you want to send above the 5,000 email limit at .01 per additional email.


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CBMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    www.sabretravelnetwork.com/trams



    Contact for more information: Trams.CBMSSupport@sabre.com



    Scheduled Outage 1/13/20


    January 13, 2020

    Customers Affected:
    CBO

    Purpose:
    Maintenance Update

    CBO Maintenance Announcement


    Trouble seeing this email, view here
     Sabre logo.jpg
    CBO Maintenance Header

    Scheduled Outage 1/13/20

    On Monday, January 13th at 7:00 pm PST, we will be performing necessary updates on your ClientBase Online server. We anticipate this planned outage to take between 8 and 10 hours to perform. Please kindly notify all users that ClientBase Online will not be available during this time so they can plan accordingly.

    We will send a follow-up message as soon as the maintenance update has been successfully completed and it is safe for users to log in again.

    We thank you for your patience. If you have any questions or run into any issues please contact our Support Department at 310-641-8726 option 2 or by email at Trams.CBSupport@sabre.com.

    Your Trams and ClientBase Products and Services Team


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams



    Contact for more information:



    Scheduled Outage 1/28/20


    January 28, 2020

    Customers Affected:
    CBO

    Purpose:
    Maintenance Update

    CBO Maintenance Announcement


    Trouble seeing this email, view here
     Sabre logo.jpg
    CBO Maintenance Header

    Scheduled Outage 1/28/20

    On Tuesday, January 28th at 7:00 pm PST, we will be performing necessary updates on your ClientBase Online server. We anticipate this planned outage to take between 8 and 10 hours to perform. Please kindly notify all users that ClientBase Online will not be available during this time so they can plan accordingly.

    We will send a follow-up message as soon as the maintenance update has been successfully completed and it is safe for users to log in again.

    We thank you for your patience. If you have any questions or run into any issues please contact our Support Department at 310-641-8726 option 2 or by email at Trams.CBSupport@sabre.com.

    Your Trams and ClientBase Products and Services Team


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams



    Contact for more information: Trams.CBSupport@sabre.com



    Ensuring Ongoing Privacy and Data Security


    January 28, 2020

    Customers Affected:
    All programs that communicate and sync data securely with trams.com and sync.trams.com

    Purpose:
    PCI Update

    CBO Maintenance Announcement


    Trouble seeing this email, view here
    RedSabreLogo.jpg
    CBO Maintenance Header

    Dear ClientBase Customer,

    Data security continues to be a top priority at Trams and ClientBase Products & Services. As part of our effort, January 28 from 12:00am Pacific time to 4:00am Pacific time we are removing the weak cypher (RSA) that is considered non-secure. As previously communicated, all ClientBase and Trams customers must be using an Operating System (OS) that supports TLS 1.2, or you may not be able to access www.clientbaseonline.com, www.clientbasemarketing.com and sync.trams.com. Sabre is committed to protecting your privacy and data.

    Support has found that if you have the right hardware and operating systems for TLS 1.2 described in the FAQ below, creating and using a functional user with a non-expiring password with your scheduled task has worked to get your sync running again. We have outlined the steps. If you require any help from the support desk please contact us to walk you through the process.

    Q: Why is the TLS 1.2 upgrade necessary?

    A: ClientBase Online, CBMS, and our Database Synchronization tool all use SSL/TLS (Transport Layer Security) as the method to secure communications between our servers and web browsers or local applications accessing them. The TLS 1.2 upgrade is necessary as the older SSL and early TLS encryption protocols no longer meet minimum security standards due to vulnerabilities in the protocol for which there are no fixes.

    Q: Which products are affected by this upgrade?

    A: All programs that communicate and sync data securely with trams.com and sync.trams.com

    • ClientBase Marketing Services
    • Database Synchronization tool (CBMS Sync, CBO Sync or Branch Sync)
    • ClientBase Online users

    Q: Which Windows operating systems are unable to support TLS 1.2? When did Microsoft end support for these operating systems?

    A:

    Windows OS Version Supports TLS 1.2 Mainstream Support End Date Extended Support End Date
    Windows XP No April, 2010 April, 2014
    Windows Vista No April, 2012 April, 2017
    Windows 7 Yes January, 2015 January, 2020
    Windows Server 2003 No July, 2010 July, 2015
    Windows Server 2008 No January, 2015 January, 2020
    Windows Server 2008 R2 Yes January, 2015 January, 2020

    Q: What does it mean that Microsoft ended support for my operating system?

    A: End of support refers to the date when Microsoft no longer provides automatic fixes, updates, or online technical assistance. Without Microsoft support, you will no longer receive security updates that can help protect your PC from harmful viruses, spyware, and other malicious software that can steal your personal information.

    Q: Do I have to replace my server if I'm not on a supported Windows operating system?

    A: While we of course highly recommend upgrading to a server that Microsoft supports to ensure the highest level of security for your data, you can move any of your scheduled sync tasks to a desktop computer with an operating system that supports TLS 1.2 and continue using your current server until an upgrade can be made.

    Q: What are the ClientBase/TRAMS hardware requirements?

    A: Please click the link below for our current hardware requirements:
    http://static.trams.com/tramslibrary/documentation/cb/hwsysrequire.pdf

    Q: If I have a supported operating system that is not enabled by default, how do I enable it to use TLS 1.2?

    A: Since TLS 1.2 is not automatically enabled on Windows 7 or Windows Server 2008 R2, here are the quick steps to enable it from a user work station or the computer running your Sync scheduled task.

    • Open your Internet Explorer browser
    • Select Internet Options
    • Click on the Advanced Tab
    • Check "Use TLS 1.2" from the security grouping.

    To verify TLS 1.2 has been enabled from the computer running Sync click on this link:
    https://www.ssllabs.com/ssltest/viewMyClient.html

    You should see YES next to TLS 1.2 under "Protocol Features"

    Q: What if I have additional questions or need assistance?

    A: Sabre takes the business of securing your data quite seriously and we are happy to help if you have any questions or need further assistance. Please contact us at trams.Techdesk@sabre.com with questions relating to this upgrade.

    We remain committed to world-class security practices, and our support and sales teams are ready to assist our customers to prepare for compliance with minimal disruption.

    Kind regards,
    Your Trams and ClientBase Products and Services Team




    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CustomerCare@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    310-641-8726 | www.sabretravelnetwork.com/trams



    Contact for more information: trams.Techdesk@sabre.com



    Happy Holidays Greetings Available to Order


    December 23, 2019

    Customers Affected:
    CBMS

    Purpose:
    Product Update

    TouchBase Holiday Templates Announcement


    Trouble seeing this email, view here
    RedSabreLogo.jpg
    TouchBase Header

    Happy Holidays!

    For agencies looking to send a holiday greeting card, as one of the 3 Holiday cards you can choose to send throughout the year with the TouchBase Program, the templates are available for you to order. Here are three samples:

    Holiday Greeting 1

    Holiday Greeting 2

    Merry Christmas

    If you would like to send this email - customized with your agency information - order it by logging into www.clientbasemarketing.com and selecting the "Promotions" menu item on the top of your CBMS website, then select "My Promotions". Look for the TouchBase Template "Holiday Greeting 1", "Holiday Greeting 2" or "Merry Christmas" and click "Order" on the right side of the screen. Please enter the date you wish it sent, then click on "Order". The last day holiday cards may be ordered is December 23, 2019.

    If you wish to make edits to the text of the Happy Holidays or Merry Christmas email, you can log into http://www.clientbasemarketing.com, click on My Profile, Marketing Options, click on the pencil image on the right side of either the 'TouchBase Happy Holidays Email' marketing option or the 'TouchBase Merry Christmas Holiday Email' marketing option, then select 'edit message only'. This will bring up an editor screen where you can make your change. Once you are done click 'save'. Then on the upper right side is a 'preview email' button you can click on to see how it looks.

    If you are customizing the template, please make sure to review your presend copy and verify that everything is correct.

    Please contact us in advance of the send if you want to send above the 5,000 email limit at .01 per additional email.


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CBMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    www.sabretravelnetwork.com/trams



    Contact for more information: Trams CBMS Support

     



    Happy New Year Email Available to order!


    December 23, 2019

    Customers Affected:
    CBMS

    Purpose:
    Product Update

    Happy New Year Announcement


    Trouble seeing this email, view here
    RedSabreLogo.jpg
    TouchBase Header

    Happy New Year Email Available to order!

    For agencies looking to send a Happy New Year greeting card, as one of the 3 holiday cards you can choose to send throughout the year with the TouchBase Program, the template is available for you to order. Here is a sample:

    Happy New Year - 1

    Happy New Year - 2

    If you would like to send this email - customized with your agency information - order it by logging into www.clientbasemarketing.com and selecting the "Promotions" menu item on the top of your CBMS website, then select "My Promotions". Look for the TouchBase Template "Happy New Year" and click "Order" on the right side of the screen. Please enter the date you wish it sent, then click on "Order". The last day the Happy New Year card may be ordered is January 15, 2020.

    If you wish to make edits to the text of the Happy New Year email, you can log into www.clientbasemarketing.com, click on My Profile, Marketing Options, click on the pencil image on the right side of the 'TouchBase Happy New Year Email' marketing option. This will bring up an editor screen where you can make your change. Once you are done click 'save'. Then on the upper right side is a 'preview email' button you can click on to see how it looks.

    If you are customizing the template, please make sure to review your presend copy and verify that everything is correct.

    Please contact us in advance of the send if you want to send above the 5,000 email limit at .01 per additional email.


    If you are not the correct recipient to receive these types of product communications, please click Reply to Trams.CBMSSupport@sabre.com and provide the correct contact name and e-mail address you wish future
    product communications to be sent.

    Trams and ClientBase Products and Services| Sabre
    5777 West Century Blvd., Ste 1200 | Los Angeles, California 90045
    www.sabretravelnetwork.com/trams



    Contact for more information: Trams CBMS Support