www.trams.com ver.3.0

1.	Who should our Agency send to Training?

Answer:

For TRAMS Back Office (TBO) we recommend that you send your Back Office Accounting Manager. For ClientBase, we recommend your ClientBase Facilitator and your Database Administrator.

2.	Can't I just learn how to use TRAMS Back Office or ClientBase by using the WebEx Training modules only?

Answer:

This is a very common question. The WebEx live classes and recorded modules are design to supplement the material used in the 2 day training. Working through the material without the base of the training class makes the process more challenging. To get the greatest benefit from use of our programs, we strongly recommend hands-on training at one of our facilities.

3.	Where is Introductory Training located?

Answer:

We have two locations - Los Angeles and Chicago. For your convenience, a listing of each location including hotel information can be found here.

4.	How much does Introductory Training cost?

Answer:

It's FREE! You just pay for your flight, if necessary. Also, we have also made special arrangements with the nearby hotels to provide training attendees with a TRAMS rate - be sure to ask what it is when making reservations.

5.	Should become familiar with TRAMS Back Office or ClientBase prior to training?

Answer:

Absolutely! On our website under the training link, you will find loads of information and training materials, including the Pre-Training Tutorial for TRAMS Back Office, and the ClientBase Overview for Users, and ClientBase Overview for Administrators. It is strongly recommended that you read these before attending class.

Don’t have the time to read through these? Also on our website under the training link is a one-hour WebEx overview class on both TBO and ClientBase.

These are great tools. Our trainers expect that you have some knowledge of the programs when you arrive.Your time away from the office is valuable -- so get the most from your investment by being prepared.

6.	Is training hands-on?

Answer:

Yes. Each person has their own computer to work on.

7.	Is it okay to bring my questions?

Answer:

By all means, bring your questions. Then, check them off as they get answered. We've designed the class for a group atmosphere, and we've also learned that 99% of your questions are answered during training. We'll address unique issues outside of training.

8.	*Am I expected to remember everything* from training?**

Answer:

Of course not. We supply workbooks, and you have manuals, help screens, support, plus agency appointment sheets for any questions that come up after training. Don't forget about our WebEx training sessions and recorded trainings.

9.	Will we talk about Interfacing in TBO class?

Answer:

In the course of introducing you to TRAMS Back Office (TBO), we need to talk about what TBO captures, and what the system does with that information. With this in mind, unfortunately, we will not have time to go into depth about Interfacing.

However, TRAMS does offer telephone appointments for your specific GDS. E-mail interface@trams.com or support@trams.com to get an appointment sheet.

If you have any other questions, send us an e-mail at training@trams.com or
give us a call at 310.641.8726, press 3.

We look forward to seeing you in training!