|
|
Today, Support includes a varity of additional options
including:
-
Classroom Training -
Two Day Training Courses offered in 3 Locations
- Recorded
Internet Training
- Recorded "How to" training material
- Getting
Started
- Implementation suggestions for your new TRAMS Products
- Live
Internet Training (WebEx)
- Live Internet training session to use at home or office
- Knowledge
Base - Query the latest topics
- E-mail
/ Fax Support - Responses to requests for more
information including callbacks
- myTRAMS
- Information
about your TRAMS account, agency profile, access codes, or training
information, available any time of day
- Direct
Dial Phone Support
- Speak with a Support Representative with the option to shared
desktop screens via the Internet
Support Desk Assistance Information - 310-641-8726
(Press
1 for Back Office Support; Press 2 for Front Office Support)
We assist with questions about installing or using TRAMS products,
from 6:00 A.M. to 5:00 P.M. (Pacific Standard Time), Monday through
Friday (excluding holidays). Every Wednesday from 2:00 P.M. to 3:00
P.M. PST we have a staff meeting. During that meeting, we close
the support desk. If we are talking to you at 2:00 P.M., we will
call you back after 3:00 P.M.
Any
time you connect with us, a Support Representative asks for your
agency phone number - that is our identifier for you. They also
ask for your name and what version of TRAMS product you are currently
using.
When
you send us an e-mail support@trams.com,
be sure to put your agency name and phone number in
the subject line. Also include your name and the version
of TRAMS product you are currently using (e.g., TFW 2.06.01, ClientBase
2.09.03, etc.).
- For
general Interface questions e-mail interface@trams.com.
Please supply your contact name and phone number in the e-mail
or call the general support phone number (310-641-8726 press
1) for assistance.
- For
GDS Tech-On-Site calls, call Marketing, 310-641-8726, Press
3, and tell the Marketing staff that you have a GDS Tech-On-Site
and need a call back from the Interface support desk or
e-mail interface@trams.com
directly with TECH ON SITE in the subject line and your contact
name and phone number.
|
|
Current
Newsletter
Printable
5/25/06 4:14p by Benson