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Options for Connecting Remotely to
Your ClientBase Database


There are several options for connecting your remote users or multiple branches to your ClientBase database. We have listed some options below with a brief description of each and a link to a demo database that allows you see how each option works.

Direct Connection - Connect using TCP/IP through the Internet. Requires 100K bandwidth per simultaneous User (both directions) for this option to be fast enough. ClientBase is installed on the workstation(s) and data is processed at the server and the results of the processing are passed to the remote location. Existing firewalls must be configured to allow access to the data.

Terminal Server - A connection through the Internet to a machine that sits on your network and allows you to operate the computer from a remote location. The data is processed at the network location and viewed remotely. This option involves a server that can handle all of the simultaneous users and licensing for the Terminal Server software which is provided by Microsoft. In order to use the PNR Import feature in ClientBase your GDS must also be set up to run in Terminal Server (For more information contact your GDS).

Browser Access - The ClientBase Browser program is designed to be an add-on program to the Windows version of ClientBase Plus, providing Browser access to your ClientBase database for remote Users. In order to make your ClientBase database accessible via an Internet Browser program, you will need to setup and maintain a Web Server. The Browser version of ClientBase Plus targets front-line agent functionality and includes a subset of the functionality included in the full Windows version.
    Demo info: To demo this connection you need:
    • Microsoft Internet Explorer 5.0 or higher
    • Your Internet connection must be active
    • Use Internet Explorer to link to http://cbb-asp.trams.com/demo
    • The User Name is "CUSTOMER" and the Password is "customer"
Database Synchronization - This option is currently available for syncing between the primary database and one additional branch. It involves making a copy of the primary database, putting a copy in the branch location (soon it will be multiple locations) and then synchronizing any changes. Each ClientBase database location needs a separate license. Speed when working in a synchronized database is the same as using your regular database since it is running on a local server, and you can set this up to automatically synchronize using Windows Task Scheduler. Click here to download more information on Multi-Synchronization.

Hosted CBB - The Primary Database is the ClientBase database being used in your office with the Windows version of ClientBase. The Hosted CBB (ClientBase Browser) database is accessed by the Remote Agents and resides on the TRAMS Hosted CBB Server. Every 30 minutes, the two databases are synchronized automatically via an internet connection. The synchronization is quick, seamless, and totally automated which means there's no work for you!


For a look at ClientBase Browser, go to http://cbb-asp.trams.com/demo/login.jsp. The login name is CUSTOMER and the password is customer (all lower case). We encourage you to log into this demo and thoroughly examine the look and feel, and more importantly, the functionality currently available in this version of ClientBase.

E-mail us for more information on any of these options.
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