• The features in the TRAMS Back Office Program Group.
  
• How to use electronic documentation, Help Files, and other support resources.
  
• Where and how to update TRAMS Back Office.
  
• Training Overview & Implementation Agenda (Appendix A).
  
• Anatomy of a Profile.
  
• How to set up for Interface/Interface Utility.
  
• How to download records in TRAMS Back Office.
  
• How to process records in TRAMS Back Office.
  
• How to run Download Reports (Invoice List, Record List, Downloading Error Log).
  
• How to run the Processing Error Log and use as worksheet and three reasons why
  items would appear on it.
  
• How to create Groups and attach to profiles while processing.
  
• How to fix duplicate profiles.
  
• How to transfer an invoice and payment from one invoice to another.
  
• Use of Core Reports
• Client Balance, Vendor Balance, Check Register, ARC/BSP
  Balances.
  
• How to save Rec Locator number to file or clipboard.
  
• Anatomy of Invoice
• How to change information if it's open; closed; how to create a refund; how to create a debit/credit memo; how to handle a resubmit; how to void an entire invoice and how to enter a spoiled ticket.
  
• Use of Invoice Query and query screen features.
  
• How to enter daily deposits and receipts and reconcile.
  
• How to enter daily payments.
  
• Use of Core Reports to check daily entries.
  
• Use of GL Reconciliation report to check daily work.
  
• Use of Payment Query and query screen features.

TRAMS Back Office Classroom Training - Day 2:

• How to submit an ARC/BSP Report.
  
• How to reconcile an IAR submission in TRAMS Back Office.
  
• How to do an ARC/BSP settlement.
  
• How to setup Global Defaults and Branch information before using TRAMS Back
  Office.
  
• How to setup bank accounts.
  
• How to setup Travel Types, Chart of Accounts, G/L Accounts and Fare Codes.
  
• How to setup the Client Balance Core Report including adding balances, removing/writing
  off a client balance and entering an unapplied balance.
  
• How to setup the Vendor Balance Core Report including adding balances,
  removing/writing off a vendor balance and entering an unapplied balance.
  
• How to setup the Check Register Core Report.
  
• How to setup the ARC/BSP Balance Core Report and how to do the first settlement.
  
• How to enter opening balances into the General Ledger.
  
• How to do an End of Period
• with or without Exclusive Access.
  
• How to do a Bank Reconciliation.
  
• How to close out at month's end, including using Core Reports and GL Reconciliation
  Report to check figures.
  
• How to post.
  
• How to run financial statements and audit reports.
  
• How to Batch Reports including EOP Reports.
  
• How to run Client Statements, Agent Statements, Vendor Activity Reports, Vendor
  Statements, and the Invoice Activity Management Report.
  
• How to setup security.
  
• How to setup the check writer in TRAMS Back Office.