WHAT'S NEW AT TRAMS?

Peer-to-Peer Training 24/7 with AgentStream

Agents now have a fully interactive community where they interact with other agents, ask questions, post blogs, and more. Find out how other agents are using TRAMS Back Office and ClientBase, plus learn about marketing techniques and conferences specifically designed for travel agents. Many of our support staff, trainers, and TCC’s are joining the AgentStream community to help answer some of your questions. Are you signed up? You can access AgentStream from www.agentstream.com to login. If you are not signed up yet, send an email to feedback@agentstream.com to get set up today!

TRAMS Welcomes New Employees

Courtney Kavanagh joined the TRAMS Admin Department on a part-time basis until she graduated from high school in mid-June, and then started working with us on a full-time basis. While attending school, Courtney held part-time jobs that provided her with valuable experience in customer service, data entry, as well as handling credit card and cash transactions. She also tutors elementary school children and has found that experience very rewarding.  Courtney enjoys graphic arts and recently won a $2,000 scholarship with one of her designs.

Agnes Pickell joins the TRAMS Marketing Alliance team as a Marketing Manager. She says, “I come to TRAMS from a banking and accounting background of almost 20 years, but I’ve spent the last two years in elementary education to be with my two children. We are a soccer family. My husband coaches our kids’ teams and we play on an adult soccer league ourselves.  When we’re not running between soccer games, we spend as much time as we can together with family and great friends. I’m very excited to be a part of the TRAMS family. It’s a great new adventure for me!

Jason Mejias joins the TRAMS family as a Regional Sales Manager for MA, VT, NH, RI, ME, Upstate NY, WV, VA, DE, MD, D.C & the Caribbean. He spent 8 years with his family’s travel agency and the last two years as a TRAMS Certified Consultant. “After using the TRAMS products for so many years, then supporting the product, it’s an easy fit for me.”  Jason says,  “My passion in life is my music, I love to sing and play piano any chance that I get. I have been called a Wedding Singer one too many times!”

Maureen Jerge (pronounced Yurgee) has been in the Travel Industry for 24 years and is very excited to now be part of the TRAMS family in her role as TRAMS Marketing Alliance Marketing Manager. Maureen says, “I am married to my high school sweetheart and have 2 wonderful daughters. In addition to my family we have 1 spoiled Black Labrador Retriever. I enjoy camping with family and friends and also love to travel whenever I can.”

What’s New in TRAMS Training?

Recorded Trainings:  In an effort to keep TRAMS Back Office and ClientBase Recorded Trainings current, we are continually updating this convenient training tool.  Check out what’s new!

Brand New TBO Recorded Trainings:  Don’t have time to attend the one-hour live WebEx TBO classes?  We are currently recording these classes, and dividing them into shorter recordings for your use any time 24/7.  There is a new WebEx player for these recordings to download before you can access them, so make sure to download the player (one time installation).  Check back often as more recordings are getting added on a weekly basis.

New ClientBase Online User?  New Hosted ClientBase Browser User?  Make sure to attend our Weekly WebEx Q&A sessions designed specifically to address questions on your new program and provide training for you!  It’s 11:00 am PDT every Friday.  Can’t attend?  Recorded Trainings can be found here.

TRAMS Certified Consultants: We’ve added some new TRAMS Certified Consultants (TCC’s). Want one-on-one training in your office or want to hire someone to do your bookkeeping remotely?  The TRAMS Certified Consultant (TCC) Program is a network of independent contractors supporting and training TRAMS products. Some of the TCC's are agents, some are accountants, and others are industry consultants. In all cases, TRAMS, Inc. provides Certified Consultants with an extensive training curriculum and testing to assure you proficiency in all TRAMS products. Rates and payments are between you and the consultant. If you feel that a Certified Consultant may be right for your agency, click here for an up-to-date listing, in State order, of all certified TRAMS Certified Consultants.

Want to become a TRAMS Certified Consultant?  Have you been working with TRAMS Back Office or ClientBase for years and feel proficient enough in the products to train other users? Become a certified TCC by emailing training@trams.com.  

Jeanne Fick, TRAMS Training Manager

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