Many agencies are taking advantage of our TRAMS
Marketing Alliance (TMA) product to provide the best possible
marketing program for their agency. A synchronization process
between your agency database and a server here at TRAMS provides
a gateway for easy marketing to your clients and communication
with TMA.
During the sync installation process, a Windows scheduled
task is created to send up-dated information to TRAMS on a
regular basis. There are various reasons that the scheduled
task may stop running. The following are some common reasons
the sync process may stop:
- Changing the SYSDBA password.
- Changing the alias path.
- Changing the Windows password.
- Changing or reformatting the hard drive of the TRAMS server.
- Moving the TRAMS server to another computer.
- Installing an antivirus program which disables or removes the scheduled task.
- Turning off the server during the time scheduled for the task.
TRAMS monitors the synchronization process and if for any
reason your synchronization stops, someone from our Support
Team will contact you to arrange a time to help resolve the
issue. Most issues are simple to resolve and should only take
a few minutes of your time. It is important that you work
with our support staff to get the sync working again so that
you can reap the benefits of TMA.
Please email us at sync@trams.com if you have any questions or need to restart the synchronize process. We are here to help you.
Thanks for being a TRAMS customer.
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