Updating Your Database:

By following a few simple rules when updating your database, you will save time and be more apt to keep a healthy stress level.

• Be sure you have a valid and current back-up so if you have to restore for any reason, you won’t lose data.
• Make certain you are downloading the correct version for the country in which you reside.
• Note the “upgradeable from version” and make sure the version you are on is compatible with the upgrade.
• Do not stop in the middle of the upgrade as you are likely to end up with a corrupt database. If this happens due to a power outage or other occurrence that you cannot control, you can restore your back-up if you followed the first rule.
• When the upgrade is finished, run TFW Update from the Program Group for TRAMS Back Office, and CB+ Database Update from the Program Group for ClientBase.

myTRAMS:

myTRAMS gives you access to your TRAMS accounts 24 hours a day. You can obtain access codes for your software, register for training and events, download software updates, update your company profile and more. For new users, simply go to the TRAMS Website at www.trams.com and on the left hand side, click myTRAMS. Complete the “new user” profile information and you’ll be all set. It may save you a phone call and it’s a real time saver!!

Reminders:

Lunch break for the support staff is between the hours of 11:00 a.m. and 1:00 p.m. PDT. Calling outside of these hours, if at all possible, is another time saver.

The support center is closed every Wednesday from 1:45 p.m. to 3:00 p.m. for training purposes.

Thank you for being a TRAMS customer.