We are extremely pleased to announce the newest member of the TRAMS, Inc.
team, Bruce Rosenberg.
Bruce started in early July in the capacity of TRAMS Vice President, and
President of TMA (Travel Marketing Associates), a TRAMS division. Bruce
brings senior level executive experience to his new positions. He formerly
served at Hilton Hotels as Senior Vice President of Distribution/eBusiness,
at Hotels.com/Expedia as Vice President of Product Development, and at
Hospitality Marketing Concepts as Executive Vice President of Marketing.
TMA provides direct marketing services, e-mail and direct mail services
to travel agencies, consortia and for suppliers. TMA has sophisticated
software and a professional services group that allows all parties to
work together to develop marketing campaigns that are directed at consumers
through travel agents, as well as completely track results.
TMA enables travel agencies need to combine Customer Relationship Management
CRM), i.e. personal knowledge of a customer's buying habits, with regular
promotional communications to drive business. The combination of CRM and
sending regular communication insure that travel agencies stay in "top
of mind awareness" with customers throughout the buying process.
TMA is being integrated into the TRAMS suite of agency productivity tools.
Providing direct marketing support via TMA plus making sure information
is shared with ClientBase and TRAMS Back Office. The objective is to increase
productivity and provide the data that allows travel agents to provide
excellent service to customers.
Bruce's goal is to grow the TMA business. We are currently expanding
the number of supplier relationships and consortia partnerships while
growing the number of agencies participating in the program.
On a personal note, Bruce and his wife Michelle have been married for
almost 10 years. They have two rabble rousing boys ages 5 and 7 that are
always getting into some kind of mischief. Bruce and the family live in
Oak Park in Southern California and looks forward to the maturing of the
TMA services we offer.
TRAMS Inc. welcomes Bruce.
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