Changing the Login Password in Worldspan Affects ClientBase PNR Import
August 04, 2011
Customers Affected:
Worldspan and ClientBase Users who use PNR Import
Purpose:
Worldspan has recently changed the way agents log into Worldspan. Previously agents used the format BSI$1234RE/GS and ClientBase used this sine in setup under Utilities|myLogin|PNR Import as 1234RE/GS to work with the PNR Import feature. Worldspan now has agents changing the format of their login to 8-12 character with at least one character being numeric and they now have to add a slash and a password. This password will be changing every 90 days. Agents will need change their sine in ClientBase to the following format 1234RE/GS/Password, inserting their true password in that entry. Without changing this in ClientBase, PNR Import will not work.
Note: For agents who do not want to change the password every 90 days, they can complete Worldspan’s Password Exemption Qualification Request Form and file for exemption.
Contact for more information: