Support

We assist with questions about installing or using Trams products, from 6:00 A.M. to 4:00 P.M. (Pacific Standard Time), Monday through Friday (excluding holidays).  Billing hours are from 7:00 A.M. to 4:00 P.M. (Pacific Standard Time).

Every Wednesday from 1:45 P.M. to 3:00 P.M. PST we have a staff meeting. During that meeting, we close the support and billing desks. If we are talking to you at 2:00 P.M., we will call you back after 3:00 P.M.

By Phone: Support Desk Assistance Information - 310-641-8726. (Press 1 for Trams Back Office Support; Press 2 for ClientBase Support; and Press 3 for Billing Support.)

Calling us provides you the opportunity to speak with a Support Representative and the option to share desktop screens via the Internet. Any time you connect with us, a Support Rep asks for your agency phone number - that is our identifier for you. They also ask for your name and what version of the Trams product you are currently using.

By Fax: Support Desk Fax Number - 310-641-8571. Please include a cover sheet with all faxes.

By Email: Include agency name, phone number and program version in the subject line.

Trams Back Office Support: Trams.TBOSupport@sabre.com

ClientBase Support: Trams.CBSupport@sabre.com

GDS for TBO Interface or ClientBase PNR Integration: Trams.GDSDesk@sabre.com

For GDS Tech-On-Site calls, call Billing, 310-641-8726, Press 3, and tell the Billing staff that you have a GDS Tech-On-Site and need a call back from the GDS support desk or e-mail Trams.GDSDesk@sabre.com directly with TECH ON SITE in the subject line and your contact name and phone number.

Software/Hardware Technical Support: Trams.TechDesk@sabre.com

Accounting: Trams.AccountingDesk@sabre.com  

Specialty Teams:

Database Synchronization assistance: Trams.Sync@sabre.com

ClientBase Marketing Services: Trams.CBMSsupport@sabre.com

Contact Your Sales Rep: Trams.Sales@sabre.com

Billing Questions: Trams.Billing@sabre.com

Training: Trams.Training@sabre.com

Implementation: Trams.Implementation@sabre.com

By Website: Click on Request Support on the left to access the form, and a Support Representative will get back to you shortly.