Support

We assist with questions about installing or using Trams products, from 6:00 A.M. to 5:00 P.M. (Pacific Standard Time), Monday through Friday (excluding holidays).

By Phone:

Support Desk Assistance Information - 310-641-8726
(Press 1 for Trams Back Office Support; Press 2 for ClientBase Support)

Calling us provides you the opportunity to speak with a Support Representative and the option to share desktop screens via the Internet.

By Fax:

Support Desk Fax Number - 310-641-8571

Please include a cover sheet with all faxes.

By Email:

When you send us an email support@trams.com, be sure to put your agency name and phone number in the subject line. Also include your name and the version of Trams product you are currently using (e.g., TBO 3.03.xx, ClientBase 3.06.xx, etc.).

To contact our GDS Integration division of support, send an e-mail to interface@trams.com. Please supply your contact name and phone number in the e-mail or call the general support phone number (310-641-8726) for assistance. Press 1 if the issue relates to Trams Back Office (Downloading/Processing of Interface Records) or 2 if ClientBase (Merge to PNR/PNR Import).

For general Hardware questions e-mail hardware@trams.com. Please supply your contact name and phone number in the e-mail or call the general support phone number (310-641-8726 press 1) for assistance.

For general Accounting questions e-mail accounting@trams.com. Please supply your contact name and phone number in the e-mail or call the general support phone number (310-641-8726 press 1) for assistance.

By Website:

Click on Request Support on the left to access the form, and a Support Representative will get back to you shortly.

Every Wednesday from 1:45 P.M. to 3:00 P.M. PST we have a staff meeting. During that meeting, we close the support desk. If we are talking to you at 2:00 P.M., we will call you back after 3:00 P.M.

Any time you connect with us, a Support Representative asks for your agency phone number - that is our identifier for you. They also ask for your name and what version of the Trams product you are currently using.

For GDS Tech-On-Site calls, call Marketing, 310-641-8726, Press 3, and tell the Marketing staff that you have a GDS Tech-On-Site and need a call back from the Interface support desk or e-mail interface@trams.com directly with TECH ON SITE in the subject line and your contact name and phone number.