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The travel and transportation industry is evolving quickly, and you need agility in adapting to your changing customer needs. In addition to providing the right services for your customers, you also need to provide the right services for you and your business.

With Trams® Back Office, part of the Sabre® Red^TM travel solution, you'll have the capability to easily monitor, manage and grow your business. Trams® provides right-size, right-price information technology (IT) solutions and is one of the most popular back office accounting and reporting system on the market today. It's easy to learn and use, helping you control costs with extreme efficiency.

In addition, Trams Back Office seamlessly works with ClientBase® to deliver a complete solution incorporating GDS integration, CRM, General Ledger, and more.

Key Benefits

• Eliminate onerous workflow processes with client travel and general expense accounting
• Gain simple click-access to detailed management analysis and decision-making data
• Customize your own suite of downloadable business reports with the added advantage of Crystal Reports Integration
• Track and reconcile commissions with ease
• Automate reconciliation processes for Pegasus and NPC checks
• Perform multi-location General Ledger accounting
• Compare financial statements with previous year results or budgets
• Do Financial Modeling of your results. Click Here To See How It Works.

Demos & Screenshots

Features

• Commission tracking
• Ticket logs, ARC report. IAR reconciliation
• Client history and statements
• Vendor history and statements
• Sales agent history and production
• Mailing labels and Mail Merge files
• Client marketing information
• Client travel history
• Commercial client reporting
• Merge with word processors
• Fare savings reports
• Management analysis
• Check register
• Check printer and bank reconciliation
• Income statement and balance sheet
• Decision making data, and much more

Pricing and Special Offers

Contact your Sales Representative for more information.

Technical Requirements

Click here to download Technical Requirements.

Access and Availability

Available Now (United States, Canada, United Kingdom, Australia, and Asia/Middle East/Africa)

Documentation

You will need Adobe Reader to view PDF documentation files. Click here to obtain Adobe Reader.

• .Product Resource Guide (TBO)
  Roadmap to Trams Product Resources for Trams Back Office
• Agencies Selling Marked-Up, Discounted and Consolidator Transactions using Trams Back Office (TBO)
  Agencies Selling Marked-Up, Discounted and Consolidator Transactions using Trams Back Office
• Agent Reports
  
• Agent Setup - How to Track and Pay Agent Commissions
  
• Amadeus Interface Guide
  
• Apollo and Galileo Interface Guide
  
• Corporate Reports
  
• Daily/Weekly/Monthly Checklist for TBO Bookkeepers
  Daily/Weekly/Monthly Checklist for TBO Bookkeepers
• Groups: Group Booking Form
  Group Booking Form
• Groups: Group Client Payments on MCO
  Group Client Payments on MCO
• Groups: Handling Groups in TBO and CB
  Handling Groups in TBO and ClientBase
• Handling Groups: Handling Groups in Trams Back Office
  Handling Groups in TBO only
• Options for Handling Marked-Up, Discounted and Consolidator Reservations in TBO and ClientBase
  
• Sabre Interface Guide
  
• Set Up the Core Reports and GL in TBO
  You need to setup TBO before using
• Trams Back Office Manual
  
• Trams Back Office: Pre-Training Tutorial
  
• Trams Master Vendor ID List
  
• Using the Agency Credit Card
  
• Vendor ID Codes
  
• Wholesalers Selling Discounted, Bulk, and Marked Up Transactions to Travel Agencies (TBO)
  Wholesalers Selling Discounted, Bulk, and Marked Up Transactions to Travel Agencies
• Worldspan Interface Guide
  

Short Tip Demonstrations

• Automatic Commission Tracking Reconciliation
  

  A demo show how you can utilize the electronic payment reconciliation from various payment sources including GCP (NPC) Pegasus/Pegasus II/Comm Trak/Sabre Card Svcs/TACS.

Recorded Training

IMPORTANT NOTE: The Recorded Tranings utilize 2 types of WebEx players. You NEED to download both players to hear Recorded Trainings. (This is a one-time installation.) If you experience difficulty opening the selected recording and are currently on Microsoft Internet Explorer, go to Tools | Internet Options | Privacy | Advanced and check "Override automatic cookie handling" and check "Always allow session cookies." Press OK twice to save. Close your browser and reopen.

Download the WebEx Player for wrf files - recording will stream automatically when clicking on file.

Download the WebEx Player for new arf files - recording will download into temporary directory and then play when clicking Open.

• ........TBO Enhancements version 3.03.xx
  Enhancements in the latest version by Linda Pannekeet, Trams Back Office Product Manager
• .......Overview:  1. TBO Main Menu (TBO)
  Overview of Main File Menu Items/Set Up & Review of Query Screens
• .......Overview:  2. TBO Profiles (TBO)
  Overview of Client, Vendor, Agent & Other Profiles
• .......Overview:  3. How to Avoid and Clean Up Duplicate Profiles (TBO)
  Cleaning Up Dupes; Avoiding Dupes
• .......Overview:  4. TBO Global Defaults (TBO)
  Reivew of Utilities/Setup/Global Defaults/Prompt Tab
• .......Overview:  5. TBO End of Period (TBO)
  End of Period Overview; Rec of Core Reports with Trial Bal; Overview of GL Rec Report
• .......Overview:  6. Core Reports and Management Summary (TBO)
  Overview of 4 Core Reports & Management Summary Report
• ......Set Up:  1. Utilities - Users (TBO)
  Set up users/create new user/assign menu permissions/
• ......Set Up:  2. Global Defaults - Branches (TBO)
  Set Up Branches
• ......Set Up:  3. Global Defaults - General & Prompt Tabs (TBO)
  Set Up General & Prompt Tabs
• ......Set Up:  4. Global Defaults - Interface/Mail Merge Tabs (TBO)
  Set up Interface/Mail Merge Tab
• ......Set Up:  5. Global Defaults - Tax/Statement/Pegasus & NPC/Financial Model Tabs (TBO)
  Set up Tax Related/Client&Vendor Statement Remarks/Pegasus&NPC options/Finance Modeling Tabs
• ......Set Up:  6. Interface - Set Up, Downloading and Processing (TBO)
  Set up Winint32 Utility/Download & Process Records/Reports
• ......Set Up:  7. Utilities - Check Writer (TBO)
  Set up check writer
• ......Set Up:  8. Utilities - Fare Savings (TBO)
  Set up Fare Savings
• ......Set Up:  9. Utilities - Headers and Footers (TBO)
  Set up headers/footers
• ......Set Up:  Utilities - Canadian Agencies Setup (TBO)
  Canadian Agencies Setup
• .....Invoicing: a. Anatomy of an Invoice (TBO)
  Review of all fields in Invoice/Submit to ARC/BSP, Supplier & Comm Track/Void, Delete, Edit a Booking
• .....Invoicing: b. Invoice Query Screen (TBO)
  Query by Invoice #, Ticket #, Vendor, Client, Inv Remarks/View by Book or Invoice/Global Modify
• .....Invoicing: c. Debit/Credit Invoice (TBO)
  Debit/Credit Invoice
• .....Invoicing: d. Spoiled Ticket or Invoice (TBO)
  Invoice Menu Spoiled Ticket or Invoice
• .....Invoicing: e. Create Vouchers (TBO)
  Vouchers vs. Unapplied Bals/Apply vouchers to invoices-same client or different client
• .....Invoicing: f. Negative Client Vouchers (TBO)
  Setting up/Uisng to account for a NSF Check
• .....Invoicing: g. Refund Invoice (TBO)
  Refund Invoice
• .....Invoicing: h. Itinerary Update HU (TBO)
  Itinerary Update HU
• .....Invoicing: i. Finance Charges (TBO)
  Invoice Finance Charges
• .....Invoicing: j. Invoice Reports (TBO)
  Sales Activity/City Pair/Departure/Arrival Manifest/Invoice Printing
• ....Receipts/Payments/Deposits & Bank Rec: a. Payment Screen (TBO)
  Client Settings/Global Settings/Partial Pays/Vouchers/Edit Comm Track Inv/Writing off 0 Bals/Create Dep in a Range of Dates
• ....Receipts/Payments/Deposits & Bank Rec: b. Daily Receipts/Deposit (TBO)
  Daily Client Receipts/Create a Deposit
• ....Receipts/Payments/Deposits & Bank Rec: c. Bank Reconciliation (TBO)
  Rec Bank Statement/Add a payment/edit a payment/print reports/Core Check Reg Report
• ....Receipts/Payments/Deposits & Bank Rec: d. Grouping Multiple Vendors in Payment Screen (TBO)
  Grouping Multiple Vendors in Payment Screen
• ....Receipts/Payments/Deposits & Bank Rec: e. Bank Transfers (TBO)
  Handling Bank Transfers
• ....Receipts/Payments/Deposits & Bank Rec: f. Paying Agency Expenses (TBO)
  Default Other Profiles/Create Payment Codes/Recurring Payments/Operating Payables/GL & Account Reconciliations
• ....Receipts/Payments/Deposits & Bank Rec: g. ARC& IAR/BSP - Weekly Reconciliation Routine (TBO)
  Helpfiles/Core Reports/Invoice Analysis Report/ARC/BSP Rec Report
• ....Receipts/Payments/Deposits & Bank Rec: h. ARC&IAR/BSP Settlement (TBO)
  Payments/IAR Rec from Payment Screen
• ....Receipts/Payments/Deposits & Bank Rec: i. ARC&IAR/BSP - IAR Electronic Reconciliation (TBO)
  Review IAR Screens on www.arccorp.com/saving a file/IAR Rec Report
• ....Receipts/Payments/Deposits & Bank Rec: j. Payroll (TBO)
  Entering Payroll
• ....Receipts/Payments/Deposits & Bank Rec: k. Writing Off Client Balances (TBO)
  Clear Open Client Balances
• ....Receipts/Payments/Deposits & Bank Rec: l. Sabre Merchante Solutions (TBO)
  Sabre Merchante Solutions
• ....Receipts/Payments/Deposits & Bank Rec: m. Pegasus/GPC Reconciliations (TBO)
  Import a file from Pegasus/GPc/Commtrak/Pegasus II, Sabre Merchante Solutions or Trams Host
• ....Receipts/Payments/Deposits & Bank Rec: n. Payment Reports (TBO)
  Analysis/Check Writer/CC Merchant; Amex Rec/Group Revenue
• ....Receipts/Payments/Deposits & Bank Rec: o. Using the Agency Credit Card and Expenses (TBO)
  Cash Accounting Method/Accrual Accounting Using Operating Payables/Group Pymts/CC Refunds/Pymt to CC Company
• ....Receipts/Payments/Deposits & Bank Rec: p. Pay Vendor for Client Open Inv Closed w/Agency CC
  Payment Received from Client/Using Payment Codes/Creating Negative Voucher/GL Acct Rec/CC Rec Report
• ....Receipts/Payments/Deposits & Bank Rec: q. Pay Vendors for Client Res When Open Inv Issued (TBO)
  Review of Agency CC Doc/Set Up Wash Acct/Pymt to Vendor - Full Amt/Pymt to Vendor - Net Amt
• ...Agent Setup & Reconciliation: 1. Agent Reconciliation (TBO)
  Agent Reconciliation
• ...Agent Setup & Reconciliation: 2. Agent Statements (TBO)
  Set Up Defaults/Overview of Agent Statement
• ...Agent Setup & Reconciliation: 3. Agent Adjustment and Query (TBO)
  Agent Adjustment & Query
• ...Agent Setup & Reconciliation: 4. Overview and Setup (TBO)
  Agent Profile Overview/Set Up Agent Commission Rates
• ..GL, EOP, Budget & Agency Operations Checklist: 1. How Do I Establish Open Balances in GL? (TBO)
  Establishing Open Balances in GL.
• ..GL, EOP, Budget & Agency Operations Checklist: 2. Set Up Bank Accounts and Travel Types (TBO)
  Add a Travel Type and new Bank Account; Set up New GL Account for New Bank & Travel Type; Review Set Up GL Accounts
• ..GL, EOP, Budget & Agency Operations Checklist: 3. Chart of Accounts/Operations Checklists (TBO)
  Printing Chart of Accounts; Suggested GL Procedures; KB - Daily, weekly, monthly checklists
• ..GL, EOP, Budget & Agency Operations Checklist: 4. End of Period (TBO)
  Review Pseudo EOP; Actual EOP; Rec with Trial Bal; Posting
• ..GL, EOP, Budget & Agency Operations Checklist: 5. GL Budget Entry (TBO)
  Enter a manual budget entry; Import a Budge Entry from file; Generate Budge Entry; Printing Comparison Income Statement
• ..GL, EOP, Budget & Agency Operations Checklist: 6. General Ledger Reports (TBO)
  JE Analysis/Account History
• .Handling Groups: 1. Account Methods (TBO)
  Accounting Methods for Groups
• .Handling Groups: 2. Accounting as Departing (TBO)
  Accounting for Groups as Departing
• .Handling Groups: 3. Accounting as Payments Received (TBO)
  Accounting for Groups as Payments Received
• .Handling Groups: 4. Reports (TBO)
  Group Reports
• .Handling Groups: 5. Set Up Group Table in TBO/CB (TBO)
  Set up Group Table
• .Handling Groups: 6. Set Up Profile (TBO)
  Set Up Profile for Groups
• FAQ:  Can I Automate Any of Trams Procedures? (TBO)
  Automate some of the Trams procedures
• FAQ:  How Do I Download & Update TBO or ClientBase? (TBO)
  Download update files/Print new release notes/Install Update files/Update Database
• FAQ:  What are Trams Crystal Reports & How Do I Use Them? (TBO)
  Trams Crystal Reports, Supplement TBO Reporting
• FAQ: Can I Schedule Daily Backup? (TBO)
  
• FAQ: How Do I Batch Reports to Run All at One Time? (TBO)
  Batch your reports
• FAQ: How Do I Email Reports in PDF Format? (TBO)
  Email a report in pdf format
• FAQ: How Do I Run Client Reports? (TBO)
  Reports on Client Activity/Client Statement & Summary/Client List & Labels.
• FAQ: How Do I Run Vendor Reports? (TBO)
  Run Vendor Activity/Vendor Statement & Summary/Vendor Lists & Labels
• FAQ: How Do I Use the Purge Utility (TBO)
  Use the TBO Purge Utility
• FAQ: What is the Recommended Method to Perform TBO Backup and Restore? (TBO)
  Backup and Restore Your DB