Want to get the most out of your TRAMS Back Office program? Below is a listing of all the available recorded WebEx modules we offer.

Clicking on a selected link launches a short, recorded tutorial you can watch and listen to at your leisure, (provided you have speakers). Again, this list contains ALL of our available TBO Recorded Webex trainings. For help with TRAMS Back Office implementation, we suggest you view our Getting Started page.

IMPORTANT NOTE: This page contains files that utilize 2 types of WebEx players. You NEED to download both players to hear Recorded Trainings. (This is a one-time installation.) If you experience difficulty opening the selected recording and are currently on Microsoft Internet Explorer, go to Tools | Internet Options | Privacy | Advanced and check "Override automatic cookie handling" and check "Always allow session cookies." Press OK twice to save. Close your browser and reopen.

Download the WebEx Player for wrf files - recording will stream upon clicking on link.

Download the WebEx Player for new arf files - recording will download into a temporary directory and then play upon clicking Open

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OVERVIEW

• Main Menu/Query Screens
  Overview of Main File Menu Items; Setting Up & Review of Query Screens
• Profiles in TRAMS Back Office
  Overview of Client, Vendor, Agent and Other Profiles
• Core Reports and Management Summary
  Overview of Four Core Reports and Management Summary Report
• End of Period/Core Report Reconciliation
  End of Period Overview
  Reconciliaiton of Core Reports with Trial Balance
  Overview of Reports/General Ledger/GL Reconcilation

• Global Defaults
  General Tab
  Prompt Tab
• Global Defaults
  Interface/Mail Merge Tab
• Global Defaults
  Tax-Related Tab
  Client/Vendor Statement Remarks Tab
  Pegasus/NPC Options Tab
  Financial Modeling Tab
• Setting Up Users
  Utilities|Setup|User Profiles
  Creating a New User
  Assigning Menu Item Permissions
  Permissions Tab

INVOICING

• Overview Invoice Query Screen
  Query by Invoice number, Ticket Number, Vendor Name, Client Name, and Invoice Remarks
  View by Booking and View by Invoice
  Global Modify in Invoice Query Screen
• Anatomy of an Invoice
  Review of All Fields in an Invoice
  Submit to ARC/BSP, Supplier and Comm Track
  Void, Delete, or Edit a Booking
• Anatomy of a Refund Invoice
• Anatomy of a Debit/Credit Invoice
• How to Enter a Spoiled Ticket/Invoice
• Finance Charges

RECEIPTS, PAYMENTS, DEPOSITS & BANK RECONCILIATION

• Daily Receipts/Creating a Deposit
  Daily Client Receipts
  Creating a Deposit
• Review of Payment Screen
  Client Settings/Global Settings in Payment Screen
  Partial Payments
  Creating Vouchers
  Edit Comm Track Invoices in Payment Screen
  Writing Off "0" Balances
  Creating a Deposit with Receipts in a Range of Dates
• Grouping Multiple Vendors in Payment Screen
• Bank Reconciliation
  Reconciliation of Bank Statement with TRAMS Back Office
  Add a Payment in Reconciliation Screen
  Edit a Payment in Reconcilation Screen
  Print Reports From Reconcilation Screen
  Reports/Core/Check Register

• Bank Transfers
• Agent Reconciliation
• Agent Adjustment and Query
• Entering Payroll
• CC Merchant Reconciliation

ADVANCED PAYMENTS & NPC RECONCILIATION

• Creating Vouchers
  Vouchers vs. Unapplied Balances
  Applying Vouchers to Invoices on the Same Client
  Applying Vouchers to Invoices on a Different Client
• Negative Client Vouchers
  Setting Up Global Defaults for Negative Client Vouchers
  Using Negative Vourchers to Account for a NSF Check
• Writing Off Client Balances
  Clear Open Client Balances
• Paying Agency Expenses
  Defaulting Other Profiles to a GL Account
  Creating Payment Codes
  Creating Recurring Payables
  Creating Operating Payables
  General Ledger|GL Account Reconciliation
• Pegasus/NPC Reconciliation
  Import a file from Pegasus, NPC, Commtrak, Pegasus II, Sabre Merchante-Solutions, or TRAMS Host to Match, Modify, and Close Invoices Being Paid by that Entity
  

USING THE AGENCY CREDIT CARD

• Using the Agency CC to Pay Vendors for Client Reservations When an Open Invoice is Issued
  Review of Agency CC Document
  Setting Up a Wash Account in the GL
  Payment Made to Vendor - Full Amount
  Payment Made to Vendor - Net Amount
• Using the Agency CC to Pay Vendor for Client Reservations When an Open Invoice is Closed with the Agency CC
  Payment Received from Client
  Using Payment Codes
  Creating Negative Voucher
  General Ledger|G/L Account Reconciliation
  Reports|Report Generator Print Report|CC_Rec
• Using the Agency CC to Pay for Agency Expenses, Group Expenses and When There is a Credit Balance
  Cash Accounting Method
  Accrual Accounting Method Using Operating Payables
  Group Payments
  Handling Credit Card Refunds
  Creating Payment to Credit Card Company
  

ARC/BSP RECONCILIATION & IAR

• ARC/BSP Reconciliation/Weekly Routine
  Help|TRAMS|Help Files
  Reports|Core|ARC/BSP Balances
  Reports|Invoice|Analysis
  Reports|Invoice|ARC/BSP Reconcilation
• IAR Electronic Reconciliation
  Review of IAR screens on www.arccorp.com
  Saving an IAR File
  Reports|Invoice|IAR Reconcilation
• ARC/BSP Settlement
  Payments|ARC/BSP Settlement
  IAR Reconcilation from Payment Screen
  

GENERAL LEDGER, GENERAL LEDGER RECONCILIATION, EOP,
BUDGET & AGENCY OPERATIONS CHECKLIST

• Global Defaults Setup of General Ledger
  Review of Utilities|Setup|Global Defaults|Prompt Tab
• Setting Up Travel Types and Bank Accounts
  Adding a Travel Type and a New Bank Account
  Setting Up New GL Account for a New Bank and Travel Type
  Review of Utilities|Setup|GL Accounts
• Chart of Accounts/Agency Operations Checklists
  Printing Chart of Accounts
  Suggested General Ledger Procedures
  Knowledge Base - Daily, Weekly, Monthly Checklists
• End of Period
  Review of Psuedo End of Period
  Review of Actual End of Period
  Reconciliation with Trial Balance
  Posting
• Budget Entry in the General Ledger
  Entering a Manual Budget Entry
  Importing a Budget Entry from a File
  Generating a Budget Entry
  Review of Printing an Income Statement Comparing Budget Entry with Actual
• FAQ: How Do I Establish Opening Balances in the General Ledger?
  

REPORTS

• Invoice Reports: Sales Activity
• Invoice Reports: City Pair
• Invoice Reports: Departure/Arrival Manifest
• Invoice Reports: Invoice Printing
• Client Reports: Client Activity
• Client/Vendor Reports: Lists & Labels
• Vendor Reports: Vendor Activity
• Vendor Reports: Vendor Statements
• Agent Reports: Agent Activity
• Payment Reports: Analysis
• Payment Reports: Check Writer
• Payment Reports: CC Merchant
• Payment Reports: Amex Reconciliation
• Payment Reports:Group Profit Analysis
• GL Reports: Journal Entry Analysis
• Gl Reports: Account History
• FAQ: How Do I Email Reports in .pdf format?
• FAQ: How Do I Batch Reports?

INTERFACE

• Setting Up Winint32 Utility
• Downloading Interface Records
• Interface Reports
• Recommended Interface Settings in Utilities

MISCELLANEOUS

• Scheduled Back-Up
• TRAMS Crystal Reports
• FAQ: How Do I Create a Mailmerge File in TRAMS Back Office?
• FAQ: How Do I Avoid and Clean Up Duplicate Profiles?
  

HOW TO DOWNLOAD AND UPDATE TBO/CB

• Downloading and Updating TRAMS Back Office or ClientBase
  Downloading Update Files
  Printing New Release Notes
  Install Update Files
  Update Database