Welcome to TRAMS Back Office (TBO) - we are glad that you are our customer. We have learned from lots of experience that proper preparation makes the TBO implementation process easier.

STEP ONE: Start the implementation process by printing out the Implementation Checklist for Your Reservation System, which is a step-by-step guide to prepare your agency to use TBO. If you do not have a Reservation System, click here for your checklist.

STEP TWO: Complete directions for downloading and installing your new TRAMS Back Office program are contained in your Welcome E-mail or use these guides:

• QuickSteps for Installing TRAMS Back Office
• TRAMS Back Office Full Installation Guide

STEP THREE: If you are planning to Interface invoices from your GDS to TRAMS, read through the Interface Format Guide, and set up a phone appointment to be guided through the process to set up your GDS to interface with TRAMS Back Office.

• Apollo/Galileo Interface Guide
• Amadeus Interface Guide
• Sabre Interface Guide
• Worldspan Interface Guide
• Interface Appointment Sheets

STEP FOUR: Time to prepare for training!

• Read through the TRAMS Back Office Pre-training Tutorial to familiarize yourself with your new program.
• If you prefer, attend a TRAMS Back Office Overview live WebEx class.
• After completing the pre-training tutorial OR attending the Overview, attend TRAMS 2-day hands on class in a Training Center in your area. It is strongly recommended that you attend this hands-on training class.
• Want the assistance of a TRAMS Certified Consultant to help with setup and training? Click here for information.
• TRAMS Back Office Virtual Training: Interested in attending a Virtual Basic Training program?
  Please Click Here for details. In the subject, specify: TRAMS Back Office Virtual Training

STEP FIVE: While preparing for class, check out our Recorded WebEx modules and our 1-hour live WebEx classes for TBO. These are also essential when you return from class and want a more in-depth review of what you have learned. Follow them in the order we suggest.

STEP SIX: Setup the Core Reports. The backbone of the TRAMS Back Office Program are the Core Reports. Read through the step-by-step instructions on this process or set up a phone appointment for assistance.

Congratulations! You are well on your way to using TRAMS Back Office.

Additional Resources:

• TRAMS Back Office Documentation
• TRAMS Crystal Reports
• TRAMS Platinum Partners
• CC Merchant