What's New at TRAMS, Inc?

New Recorded Computer Based Instruction
In our continuing efforts to provide your agency with cutting edge support tools, we have a new layout to access Recorded Webex modules. By going to this page, you will find the main screen for TRAMS Back Office. Clicking on the various menu selections will launch to various Webex recordings. Module lengths vary in length (3 to 15 minutes each) and are topic specific to address what you're trying to accomplish in the system. We hope you find this new format helpful in your efforts to get the most from your TRAMS Back Office system.

Implementation Program for TRAMS Back Office
When a customer subscribes to TRAMS Back Office, a new implementation program is automatically initiated for a new user. First a wealth of materials are sent in a startup kit which includes a CRS interface guide, appointment sheets for setting up Interface, the Core Reports and G/L; Pre-training and Handling Groups tutorials; and lots more.

New subscribers are also sent via e-mail a brand new TRAMS Back Office Implementation document specific to their CRS that includes a timeline and checklists that address transition items starting 6 weeks out from their cutover date. The document also includes full training information including TRAMS website links to Level 1 TBO training, Level 2 Live Classroom training, Recorded WebEx tutorials, and Live WebEx classes, as well as information on how to contact support with questions and concerns.

Implementation Program for ClientBase Plus
Just signed up for ClientBase Plus and you are not sure where to start? The TRAMS Support and Communications department have created a spot on our Web site we think will help. It highlights the major topics of the program and allows you to review those topics in a few different learning styles, Read it (electronic documentation), Watch it ( Computer Based Instruction Modules to watch), or Participate (Live WebEx classes). Choose the learning style that works best for you. We are calling the topics Habits, and have arranged them in an order we think helps you get the most from your ClientBase Plus program.

Live Connect Update
Did you know ClientBase Plus can connect to a variety of web booking engines, seamlessly pass client data and import reservation details back into your database? It can, and we've called the feature Live Connect. And with every release of ClientBase Plus we've added new web booking engines to our list of Live Connect partners. ClientBase Plus currently integrates with the following web booking engines, but keep in mind the list continues to grow!

• On-line Tour: Vacation Access/VAX, GOGO Worldwide Vacations
• On-line Cruise: Cruise Path Network, Sabre Cruises, Worldspan Go!Cruise and Vacation Access/VAX Cruise
• On-line Insurance: CSA, Travel Guard, Access America
• On-line Airfare Search Engine: QIXO
• On-line Foreign Currency: ezForex
  
  Click here for a listing by Vendor

New Employee
Please join us in welcoming Jeremiah Sellars. Jeremiah started October 27th, as a new addition to our TRAMS Inc. support staff.